Return & Refund Policy
Last Updated: May 6, 2026
This Return & Refund Policy applies to purchases made through Computerzguy, owned and operated by Allroundfix LLC.
We aim to provide reliable products and a smooth customer experience across the USA, Canada, and the United Kingdom.
1. Returns Eligibility
You may request a return if:
- The product is defective or damaged on arrival
- You received the wrong item
- The product is unused and in its original condition (where applicable)
To be eligible for a return, items must be returned with original packaging, accessories, and proof of purchase.
2. Return Timeframe
Return requests must be made within 7–14 days of receiving your order (depending on the product type and condition).
Requests made after this period may not be accepted.
3. Non-Returnable Items
Certain items may not be eligible for return, including:
- Custom-built or specially configured PCs
- Products damaged due to misuse or improper handling
- Items missing original parts or packaging
- Software or digital products (if applicable)
4. Refund Process
Once your return is received and inspected:
- We will notify you of approval or rejection of your refund
- Approved refunds will be processed to your original payment method
- Refund timing may vary depending on your bank or payment provider
5. Exchanges
We may offer replacements or exchanges for defective or incorrect items, subject to product availability.
6. Shipping Costs
- Customers may be responsible for return shipping costs unless the return is due to our error (wrong or defective item)
- Original shipping fees (if any) are generally non-refundable
7. Order Cancellations
Orders may be cancelled before they are processed or shipped. Once shipped, cancellation is no longer possible and the return process must be followed.
8. Inspection & Approval
All returned items are inspected before approval of refunds or replacements. Items not meeting return conditions may be rejected or partially refunded.
9. Contact for Returns
For return or refund requests, please contact us:
📍 Computerzguy (Allroundfix LLC)
670 River St, Hyde Park, MA 02136, USA
📞 787-464-7894
📧 info@computerzguy.com
10. Policy Updates
We may update this policy at any time. Changes will be posted on this page with an updated revision date.
